Last updated: November 22, 2025

 

Thank you for shopping with Kitchen 52 Ltd. If you are not completely satisfied with your purchase, we are here to help. This Returns Policy explains when and how you can return items purchased through our website.

 

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1. Eligibility for Returns

 

You may return your item for a refund or exchange within 28 days of the purchase date.

 

Returned items must:

Be in new, unused condition

Include all original packaging, tags, and labels

Be accompanied by a valid Return Merchandise Authorisation (RMA) number

 

Items returned without an RMA number may not be accepted.

 

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2. How to Start a Return

 

To begin the return process:

 

1. Email support@kitchen52.com to request an RMA number.

2. Once approved, place your item in its original packaging along with the return form provided.

3. Ship the package to:

 

Kitchen 52 Ltd

Attn: Returns

RMA # ______

Lytchett House

13 Freeland Park

Poole, Dorset BH16 6FA

United Kingdom

 

You are responsible for the cost of return shipping. We strongly recommend using a tracked postal service.

 

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3. Refunds

 

Once we receive and inspect your return, we will process your refund or exchange.

 

Please allow up to 14 days from the date we receive your item for us to complete this process.

 

You will receive an email notification once your refund or exchange has been issued.

 

Refunds will be made to the original payment method only.

 

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4. Damaged or Faulty Items

 

If your item arrives damaged, defective, or incorrect, please contact us immediately.

 

We will arrange a replacement or refund at no cost to you.

 

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5. Contact Us

 

If you have any questions about this Returns Policy or need help with your return, please contact us: support@kitchen52.com.